We started working by having private online consultations: 1 hour and a half meetings on Zoom twice a week. Before every meeting, we set the agenda and the key issues we would like to solve during this specific meeting, ranging from studying a particular cultural aspect in a chosen country to recognizing language issues. After several meetings I gave her homework, designed to help her to reinforce her newly-acquired skills.
As we prepared for the assessment, the client requested that I assist her during difficult negotiations with top-managers and key stakeholders. I provided help in the form of language advice and interpretation. I also helped to structure her presentations clearly and concisely. Moreover, we practiced giving feedback and disagreeing in a polite manner.
By the time we finished working on business tasks, I had helped my client resolve all her issues in terms of private written communication. Together we wrote proper, polite, but assertive letters to Israeli banks, Spanish real estate agents and British teachers. While preparing for her relocation, I helped her make an international CV, taking into account all the requirements of the largest corporations and business etiquette.